Improving a human-computer dialogue
Communications of the ACM
User interface evaluation in the real world: a comparison of four techniques
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Retrospective on a year of participatory design using the PICTIVE technique
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability inspection methods
Situated evaluation for cooperative systems
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Usability studies of WWW sites: heuristic evaluation vs. laboratory testing
SIGDOC '97 Proceedings of the 15th annual international conference on Computer documentation
Visualization components for persistent conversations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A comparison of usage evaluation and inspection methods for assessing groupware usability
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Design for Community: The Art of Connecting Real People in Virtual Places
Design for Community: The Art of Connecting Real People in Virtual Places
Online Communities: Designing Usability and Supporting Socialbilty
Online Communities: Designing Usability and Supporting Socialbilty
Community Building on the Web: Secret Strategies for Successful Online Communities
Community Building on the Web: Secret Strategies for Successful Online Communities
Conversation and Community: Chat in a Virtual World
Conversation and Community: Chat in a Virtual World
Cyborgs at Cyberspace: An Ethnographer Looks at the Future
Cyborgs at Cyberspace: An Ethnographer Looks at the Future
Life Online: Researching Real Experience in Virtual Space
Life Online: Researching Real Experience in Virtual Space
Usability Engineering
Interaction Design
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
Etiquette online: from nice to necessary
Communications of the ACM - Human-computer etiquette
Non-public and public online community participation: Needs, attitudes and behavior
Electronic Commerce Research
Exploring the potential of virtual communities as a business model in banking: the customers' view
International Journal of Web Based Communities
Identifying communities in blogs: roles for social network analysis and survey instruments
International Journal of Web Based Communities
Web-based interaction of unqualified primary teachers as off-campus students
International Journal of Web Based Communities
Exploring the integration of community communication technologies: case birdwatchers
International Journal of Web Based Communities
International Journal of Web Based Communities
International Journal of Learning Technology
International Journal of Web Based Communities
Web 2.0 goes academia: does Web 2.0 make a difference?
International Journal of Web Based Communities
Self-supportive virtual communities
International Journal of Web Based Communities
Research frontier: building virtual community in computational intelligence and machine learning
IEEE Computational Intelligence Magazine
Dynamics of social roles in a knowledge management community
Computers in Human Behavior
Direct democracy catalysed by resident-to-resident online deliberation
ePart'11 Proceedings of the Third IFIP WG 8.5 international conference on Electronic participation
Motives and relevance of online friendships
International Journal of Web Based Communities
DPPI '11 Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces
Technology-embraced informal-in-formal-learning
EC-TEL'12 Proceedings of the 7th European conference on Technology Enhanced Learning
Hi-index | 0.00 |
What makes online communities successful? There are many indicators of success. Some are easily observed and measured, such as the number of people registered in the community, or the number who participate, or the number of messages posted, replied to or read over a certain period. How community members judge their community is also important. What do they like or dislike and how committed are they to the community? In this paper, we describe participatory community-centred development an approach that relies heavily on iterative evaluation. We then point out that standard evaluation techniques are inadequate for evaluating online communities because they do not address sociability. Finally, we propose two approaches from research that can be tailed for evaluating online communities. Both attempt to draw directly on what community users want. The first is rooted in ethnography and the second is a form of heuristic evaluation. The paper ends with an agenda for developing these approaches to make them practical yet robust.