The influence of communication mode and incentive structure on GDSS process and outcomes

Authors:
Reza Barkhi;Varghese S. Jacob;Hasan Pirkul
Affiliations:
Department of Accounting and Information Systems, Pamplin College of Business, Virginia Polytechnic Institute and State University, 3092 Pamplin Hall, Blacksburg, VA;School of Management, University of Texas at Dallas, P.O. Box 830688 J052, Richardson, TX;School of Management, University of Texas at Dallas, P.O. Box 830688 J052, Richardson, TX
Venue:
Decision Support Systems
Year:
2004

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Abstract

Given the orientation towards groups and the increase in the use of Group Decision Support Systems (GDSS) for distributed groups, we study communication mode and incentive structure to learn how these two factors influence group decision making. This paper compares the decision process and outcomes of groups that use a face-to-face GDSS (FGDSS) to those that use a distributed GDSS (DGDSS) operating under two different incentive structures. Results indicate that communication mode and incentive structure can influence the effects of each other. Hence, the appropriate design of incentive structures may be important to the success of virtual organizations.