The influence of communication mode and incentive structure on GDSS process and outcomes
Decision Support Systems
New application of reliable agreement: underlying an unsecured business environment
ACM SIGOPS Operating Systems Review
One piece at a time: why video-based communication is better for negotiation and conflict resolution
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
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A laboratory experiment was conducted to test the impact of communication medium (computer mediated versus face-to-face) on the performance of three-person groups with an integrative negotiation task. Negotiation process variables this study investigated were: conflict management behavior, judgment accuracy and negotiation time. Negotiation outcome variables considered were joint profit and satisfaction. Results showed that computer-mediated groups used more distributive approach, perceived other group members' priorities less accurately and took more time to reach a group agreement than did groups that used the face-to-face communication medium. It was also found that computer-mediated groups achieved lower joint profit and showed less satisfaction with the communication medium than did face-to-face groups.