Video as a technology for informal communication
Communications of the ACM
What mix of video and audio is useful for small groups doing remote real-time design work?
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
International Journal of Human-Computer Studies
Video helps remote work: speakers who need to negotiate common ground benefit from seeing each other
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Computer-supported negotiations: an experimental study of bargaining in electronic commerce
ICIS '00 Proceedings of the twenty first international conference on Information systems
Effects of four computer-mediated communications channels on trust development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Video-Mediated Communication
The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration
Organization Science
Effects of computer-mediated communication on group negotiation: an empirical study
HICSS '95 Proceedings of the 28th Hawaii International Conference on System Sciences
Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams
Organization Science
Virtual team meetings: An analysis of communication and context
Computers in Human Behavior
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Using job-shop scheduling tasks for evaluating collocated collaboration
Personal and Ubiquitous Computing - Special Issue: User-centred design and evaluation of ubiquitous groupware
Do visualizations improve synchronous remote collaboration?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Fairness in the division and completion of collaborative work
Proceedings of the 2013 conference on Computer supported cooperative work companion
How social cues shape task coordination and communication
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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We compared the effects of three computer mediated communication (CMC) channels (text, audio, and video) on how people performed an appointment-scheduling task. The task involved a grounding and a conflict resolution component. The results showed that video conferencing supported participant dyads in reaching a consensus that had better balanced performance between the dyads only when task difficulty was high and when there were more inherent conflicts in the task. Participants across the three CMC conditions also demonstrated different patterns of conversation dynamics during information exchange and negotiation. Mediation analysis showed that in video-based communication, strategies of exchanging less information at a time predicted higher levels of negotiation, which in turn predicted smaller performance differences in high conflict conditions. The results suggested that the design and use of communication technologies for remote conflict resolution should promote the strategy of exchanging information in small pieces, which could better support subsequent negotiation and foster a sense of fairness.