Electronic messaging and communication effectiveness in an ongoing work group
Information and Management
Task-technology fit and individual performance
MIS Quarterly
Reexamining organizational memory
Communications of the ACM
If managing knowledge is the solution, then what's the problem?
Knowledge management and business model innovation
The influence of communication mode and incentive structure on GDSS process and outcomes
Decision Support Systems
A survey of peer-to-peer content distribution technologies
ACM Computing Surveys (CSUR)
Queue - Databases
Organizational memory information systems: a transactive memory approach
Decision Support Systems - Special issue: Collaborative work and knowledge management
A new collaborative system framework based on a multiple perspective approach: InteliTeam
Decision Support Systems - Special issue: Collaborative work and knowledge management
An organizational decision support system for effective R&D project selection
Decision Support Systems
Avatar e-mail versus traditional e-mail: Perceptual difference and media selection difference
Decision Support Systems
Antecedents and consequences of team memory in software development projects
Information and Management
Decision support systems for creative city design: rethinking urban competitiveness
SMC'09 Proceedings of the 2009 IEEE international conference on Systems, Man and Cybernetics
The correlation between Wikipedia and knowledge sharing on job performance
Expert Systems with Applications: An International Journal
Hybrid models in agent-based environmental decision support
Applied Soft Computing
Electronic Commerce Research and Applications
Evaluation model of business intelligence for enterprise systems using fuzzy TOPSIS
Expert Systems with Applications: An International Journal
The rough set-based algorithm for two steps
ICONIP'11 Proceedings of the 18th international conference on Neural Information Processing - Volume Part II
Business intelligence success: The roles of BI capabilities and decision environments
Information and Management
Knowledge-centered design of decision support systems for emergency management
Decision Support Systems
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Decision making involves processing or applying information and knowledge, and the appropriate information/knowledge mix depends on the characteristics of the decision making context. Information (or its absence) is central to decision making situations involving uncertainty and complexity, while knowledge (or its absence) is associated with problems of ambiguity and equivocality. This paper proposes that computer-based decision support technologies are appropriate to supporting decision making under conditions of uncertainty and complexity, while human-centric approaches may be more appropriate under conditions of ambiguity or equivocality. Both approaches, however, must be tightly integrated for organizational learning to occur. The framework is illustrated with a case study of the implementation of a decision support system used for price quoting in a leasing company.