Knowledge engineering for expert systems
Knowledge engineering for expert systems
Usability Engineering
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
User Centered System Design; New Perspectives on Human-Computer Interaction
User Centered System Design; New Perspectives on Human-Computer Interaction
ACM Transactions on Computer-Human Interaction (TOCHI)
Human-centered design considered harmful
interactions - Ambient intelligence: exploring our living environment
Current practice in measuring usability: Challenges to usability studies and research
International Journal of Human-Computer Studies
Designing Interfaces
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Editorial: Decision support in an uncertain and complex world
Decision Support Systems
The role of decision support systems in an indeterminate world
Decision Support Systems
Activity-based computing for medical work in hospitals
ACM Transactions on Computer-Human Interaction (TOCHI)
Information Processing and Management: an International Journal
Knowledge-based scenario management - Process and support
Decision Support Systems
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
Supporting medical discussions through an argumentation-based tool
Proceedings of the Biannual Conference of the Italian Chapter of SIGCHI
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This paper focuses on the design of decision support systems for emergency managers in charge of planning, coordinating and controlling the actions carried out to respond to a critical situation. A novel knowledge-centered design methodology is proposed and demonstrated through the application in a concrete case study in the field of pandemic flu emergency management. Knowledge-centered design is based on a rational and structured approach to the elicitation and modeling of the knowledge concerning the target environment, the application domain, the intended users, their tasks, and the specific activities that the decision support system is expected to provide. Our proposal aims at overcoming some of the limitations of user-centered and activity-centered design in the specific context of decision support systems. Knowledge-centered design is based on an iterative process that goes through four main phases, namely: target environment identification, domain understanding, user characterization, and functional analysis. The paper illustrates each phase in detail and discusses the application in the proposed case study.