Supporting DSS Acceptability through a User-Centered Design Methodology: Experiences in Emergency Management

Authors:
Pietro Baroni;Daniela Fogli;Massimiliano Giacomin;Giovanni Guida;Loredana Parasiliti Provenza;Michele Rossi;Marko Bohanec;Martin Žnidaršič
Affiliations:
Università di Brescia, Dipartimento di Ingegneria dell'Informazione, Italy;Università di Brescia, Dipartimento di Ingegneria dell'Informazione, Italy;Università di Brescia, Dipartimento di Ingegneria dell'Informazione, Italy;Università di Brescia, Dipartimento di Ingegneria dell'Informazione, Italy;Università di Brescia, Dipartimento di Ingegneria dell'Informazione, Italy;Università di Brescia, Dipartimento di Ingegneria dell'Informazione, Italy;Jožef Stefan Institute, Slovenia;Jožef Stefan Institute, Slovenia
Venue:
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
Year:
2010

Citing 5
Cited 1

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Communications of the ACM - Emergency response information systems: emerging trends and technologies

Knowledge-centered design of decision support systems for emergency management

Decision Support Systems

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Abstract

This paper presents a user-centered design methodology for Decision Support Systems (DSSs), which is specifically built to face the socio-technical gap that often impedes DSS acceptability by end users in real work environments. The methodology has been experimented in two case studies in the field of health-related emergencies, namely earthquake and pandemic flu management. Methodology application and results are described with specific focus on the phases of requirement analysis and system evaluation.