Organizational memory information systems: a transactive memory approach

Authors:
Dorit Nevo;Yair Wand
Affiliations:
Schulich School of Business, York University, Toronto, ON, Canada;Sauder School of Business, University of British Columbia, Vancouver, BC, Canada
Venue:
Decision Support Systems - Special issue: Collaborative work and knowledge management
Year:
2005

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Abstract

Effective management of organizational memory (OM) is critical to collaboration and knowledge sharing in organizations. We present a framework for managing organizational memory based on transactive memory, a mechanism of collective memory in small groups. While being effective in small groups, there are difficulties hindering the extension of transactive memory to larger groups. We claim that information technology can be used to help overcome these difficulties. We present a formal architecture for directories of meta-memories required in extended transactive memory systems and propose the use of meta-knowledge to substitute for the lack of tacit group knowledge that exists in small groups.