Structuring computer-mediated communication systems to avoid information overload
Communications of the ACM
The dynamics of mass interaction
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Managerial information overload
Communications of the ACM
Natural-Born Cyborgs: Minds, Technologies, and the Future of Human Intelligence
Natural-Born Cyborgs: Minds, Technologies, and the Future of Human Intelligence
Generalizing Generalizability in Information Systems Research
Information Systems Research
Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption
Information Systems Research
"Constant, constant, multi-tasking craziness": managing multiple working spheres
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
Organizational memory information systems: a transactive memory approach
Decision Support Systems - Special issue: Collaborative work and knowledge management
The qualitative interview in IS research: Examining the craft
Information and Organization
Determinants of the Use of Relational and Nonrelational Information Sources
Journal of Management Information Systems
Transactive Memory Systems: Current Issues and Future Research Directions
Organization Science
Technostress: technological antecedents and implications
MIS Quarterly
The problem of information overload in business organisations: a review of the literature
International Journal of Information Management: The Journal for Information Professionals
Hi-index | 0.00 |
With the increasing processing power and plummeting costs of information and communication technologies, the ability of employees to ubiquitously access and disseminate information grows. However, emerging research shows that individuals are struggling to process information as fast as it arrives. The problem of information overload is a significant one for contemporary knowledge-intensive organizations because it can adversely affect productivity, decision making, and employee morale. To combat this problem, organizations often invest in technical solutions such as business intelligence software or semantic technologies. While such technical approaches can certainly aid in reducing information overload, less attention has been directed at understanding how collective behavior, and in particular transactive memory systems, might enhance the ability of organizations to cope with information overload. In this study, we ask whether (and, if so, how do) transactive memory systems act as a collective filter to enable organizational groups to mitigate the potential for information overload. We used social network analysis and interview evidence from the R&D departments of two high-technology firms in the life science industry and found that individuals spontaneously organized without any centralized control to create a collective filter. For example, we found that one set of individuals specialized in filtering external information into the group while another set specialized in filtering that information for internal use. We conclude by discussing the theoretical and practical implications of our findings.