Towards an evaluation framework for knowledge management systems

Authors:
Dorit Nevo;Brent Furneaux;Yair Wand
Affiliations:
Schulich School of Business, York University, Toronto, Canada;Schulich School of Business, York University, Toronto, Canada;Sauder School of Business, University of British Columbia, Vancouver, Canada
Venue:
Information Technology and Management
Year:
2008

Citing 18
Cited 0

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Abstract

In this paper we develop an evaluation framework for Knowledge Management Systems (KMS). The framework builds on the theoretical foundations underlying organizational Knowledge Management (KM) to identify key KM activities and the KMS capabilities required to support each activity. These capabilities are then used to form a benchmark for evaluating KMS. Organizations selecting KMS can use the framework to identify gaps and overlaps in the extent to which the capabilities provided and utilized by their current KMS portfolio meet the KM needs of the organization. Other applications of the framework are also discussed.