Transactive directories of organizational memory: Towards a working data model

Authors:
Paul Jackson
Affiliations:
School of Management, Edith Cowan University, 100 Joondalup Drive, Joondalup 6026, Western Australia, Australia
Venue:
Information and Management
Year:
2012

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Abstract

Transactive memory system is a term from group psychology that describes a system that helps small groups maintain and use personal directories to allocate and retrieve knowledge. Such systems have been observed at the level of whole organizations, suggesting that they provide a means for conceptualizing the exploitation of organizational memory. In this paper, I describe a longitudinal investigation of a global engineering consulting firm in which I used inductive analysis of interview data to map and then develop a conceptual entity-relationship model of organizational memory. This model formed the basis for a transactive directory to facilitate knowledge retrieval and allocation in the firm.