Toward a new horizon in information science: domain-analysis
Journal of the American Society for Information Science
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
The Unified Modeling Language user guide
The Unified Modeling Language user guide
A methodological approach to supporting organizational learning
International Journal of Human-Computer Studies
How Can Organizational Memory Theories Contribute to Organizational Memory Systems?
Information Systems Frontiers
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Using AI in Knowledge Management: Knowledge Bases and Ontologies
IEEE Intelligent Systems
Toward a Technology for Organizational Memories
IEEE Intelligent Systems
A Review of Metrics for Knowledge Management Systems and Knowledge Management Initiatives
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 8 - Volume 8
Adopting ontology to facilitate knowledge sharing
Communications of the ACM - Bioinformatics
Journal of the American Society for Information Science and Technology
Organizational memory information systems: a transactive memory approach
Decision Support Systems - Special issue: Collaborative work and knowledge management
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success
Journal of Management Information Systems
Expert Systems with Applications: An International Journal
Design science in information systems research
MIS Quarterly
Transactive directories of organizational memory: Towards a working data model
Information and Management
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In this article we offer a new approach to evaluating Organizational Memory (OM). Our proposed evaluation methodology, named KnowledgeEco, is based on an ontology for the domain of OM. Its key steps are: 1) mapping the OM in the evaluated organization onto the ontology concepts; 2) noting which entities from the ontology are missing in the OM; and 3) applying a series of rules that help assess the impact of the OM on organizational learning. This systematic evaluation thus helps to propose ways to improve the evaluated OM. © 2008 Wiley Periodicals, Inc. We present three case studies that demonstrate the feasibility of KnowledgeEco for evaluating OM and for suggesting improvements. We also identify some weaknesses in the OMs common to the three organizations cited in the case studies. Finally, we discuss how the KnowledgeEco ontology-based methodology establishes utility and contributes to further research in the field of OM.