Understanding knowledge sharing activities in free/open source software projects: An empirical study
Journal of Systems and Software
A framework to analyze information systems as knowledge flow facilitators
Information and Software Technology
Ontology-based evaluation of organizational memory
Journal of the American Society for Information Science and Technology
Monitoring the status of a research community through a Knowledge Map
Web Intelligence and Agent Systems
International Journal of Business Information Systems
Developing a model for linking knowledge management systems and intellectual capital measurement
PAKM'06 Proceedings of the 6th international conference on Practical Aspects of Knowledge Management
Expert Systems with Applications: An International Journal
The Effects of a KM Strategy on KM Performance in Professional Services Firms
International Journal of Knowledge Management
Knowledge sharing assessment: An Ant Colony System based Data Envelopment Analysis approach
Expert Systems with Applications: An International Journal
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Metrics are essential for the advancement of research and practice in an area. In knowledge management (KM), the process of measurement and development of metrics is made complex by the intangible nature of the knowledge asset. Further, the lack of standards for KM business metrics and the relative infancy of research on KM metrics points to a need for research in this area. This paper reviews KM metrics for research and practice and identifies areas where there is a gap in our understanding. It classifies existing research based on the units of evaluation such as user of KMS, KMS, project, KM process, KM initiative, and organization as a whole. The paper concludes by suggesting avenues for future research on KM and KMS metrics based on the gaps identified.