The Effects of a KM Strategy on KM Performance in Professional Services Firms

Authors:
Stefan Smolnik;Reimar Palte;Michael Hertlein;Gerold Riempp
Affiliations:
EBS University of Business and Law, Germany;Kühne Logistics University KLU, Germany;EBS University of Business and Law, Germany;EBS University of Business and Law, Germany
Venue:
International Journal of Knowledge Management
Year:
2011

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Abstract

Knowledge management KM is a critical issue in professional services firms PSFs. Many researchers define a KM strategy as a crucial driver of KM success in corporations. Research demonstrates that there is a positive relationship between KM strategy and the performance of KM processes, which are both closely related to KM success. In the longitudinal benchmark survey presented in this paper, based on an integrated KM framework and focusing on PSFs, the authors found evidence of such an effect, that is, KM strategy's impact on KM success.