Knowledge management performance evaluation: a decade review from 1995 to 2004
Journal of Information Science
Journal of Information Science
A framework for evaluating Knowledge Management Systems based on Balanced Scorecard
International Journal of Intelligent Systems Technologies and Applications
A maturity model based CoP evaluation framework: A case study of strategic CoPs in a Korean company
Expert Systems with Applications: An International Journal
EGOVIS'10 Proceedings of the First international conference on Electronic government and the information systems perspective
The Effects of a KM Strategy on KM Performance in Professional Services Firms
International Journal of Knowledge Management
Identifying IT sustainability performance drivers: Instrument development and validation
Information Systems Frontiers
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IT professionals are finding that more of their IT investments are being measured against a knowledge management (KM) metric. Those who want to deploy foundation technologies such as groupware, CRM or decision support tools, but fail to justify them on the basis of their contribution to KM, may find it difficult to get funding unless they can frame them within the KM context. Determining KM's pervasiveness and impact is analogous to measuring the contribution of marketing, employee development, or any other management or organizational competency. This paper addresses the problem of developing measurement models for KM metrics and discusses what current KM metrics are in use, and examine their sustainability and soundness in assessing knowledge utilization and retention of generating revenue. The paper will then discuss the use of a Balanced Scorecard approach to determine a business-oriented relationship between strategic KM usage and IT strategy and implementation.