The interdisciplinary study of coordination
ACM Computing Surveys (CSUR)
Designing and developing electronic performance support systems
Designing and developing electronic performance support systems
Evolving the scope of user-centered design
Communications of the ACM
Granting three wishes through performance-centered design
Communications of the ACM
Knowledge management systems: issues, challenges, and benefits
Communications of the AIS
The Wealth of Knowledge: Intellectual Capital and the Twenty-first Century Organization
The Wealth of Knowledge: Intellectual Capital and the Twenty-first Century Organization
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 4 - Volume 4
General Perspectives on Knowledge Management: Fostering a Research Agenda
Journal of Management Information Systems
Organizational Knowledge Management: A Contingency Perspective
Journal of Management Information Systems
Knowledge Management: An Organizational Capabilities Perspective
Journal of Management Information Systems
Meeting the challenges of knowledge management at the housing and development board
Decision Support Systems
Exploring knowledge sharing in ERP implementation: an organizational culture framework
Decision Support Systems
Information and Management
Can technology build organizational social capital?: the case of a global IT consulting firm
Information and Management
How interfirm collaboration benefits IT innovation
Information and Management
A knowledge architecture for IT security
Communications of the ACM - Creating a science of games
Knowledge management in mobile environment
International Journal of Networking and Virtual Organisations
The IT professional and knowledge management: researching the Irish perspective
International Journal of Business Information Systems
The Journal of Strategic Information Systems
Meeting the challenges of knowledge management at the Housing and Development Board
Decision Support Systems
Exploring knowledge sharing in ERP implementation: an organizational culture framework
Decision Support Systems
Information and Management
Managing knowledge in the human genetic variation (HGV) testing context
CSCWD'06 Proceedings of the 10th international conference on Computer supported cooperative work in design III
Opening up design science: The challenge of designing for reuse and joint development
The Journal of Strategic Information Systems
Designing intelligent healthcare operations
CARE@AI'09/CARE@IAT'10 Proceedings of the CARE@AI 2009 and CARE@IAT 2010 international conference on Collaborative agents - research and development
Journal of the American Society for Information Science and Technology
Case study: Rethinking the data-information-knowledge hierarchy: towards a case-based model
International Journal of Information Management: The Journal for Information Professionals
A novel hybrid evaluation approach of knowledge management performance for R&D division
International Journal of Information Technology and Management
The Effects of a KM Strategy on KM Performance in Professional Services Firms
International Journal of Knowledge Management
Taking Charities Seriously: A Call for Focused Knowledge Management Research
International Journal of Knowledge Management
Information Resources Management Journal
Contributing Knowledge to Knowledge Repositories: Dual Role of Inducement and Opportunity Factors
Information Resources Management Journal
International Journal of Knowledge Management
International Journal of Information Technology and Management
International Journal of Information Management: The Journal for Information Professionals
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From 1994 through 2000, Nortel Networks transformed itself from a technology-focused to an opportunity/customer-focused company. By 2000, Nortel was a profitable, innovative leader in the telecommunications industry. The change was the result of an ambitious effort to redesign its entire new product development (NPD) process such that time-to-market was significantly reduced. NPD is highly knowledge-intensive work based on the individual and collective expertise of employees. The primary focus of this case study is on Nortel's efforts to reengineer the front-end of its NPD process and capitalize on knowledge assets. This effort was built around a process-oriented knowledge management (KM) strategy, involving a tripartite and systematic focus on process, people, and technology. Through our case analysis we develop a model of KM success by exploring Nortel's KM strategy and the managerial, resource, and environmental factors that influenced Nortel's success. Nortel's experiences suggest lessons for other firms attempting to manage knowledge assets in core business processes.