E-Commerce Infrastructure Success Factors for Small Companies in Developing Economies
Electronic Commerce Research
The integration of business intelligence and knowledge management
IBM Systems Journal
Customer Knowledge Management Competence: Towards a Theoretical Framework
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
Salesforce Incentives, Market Information, and Production/Inventory Planning
Management Science
An empirical assessment of the information resource management construct
Journal of Management Information Systems - Special section: Toward a theory of business process change management
A Knowledge Management Success Model: Theoretical Development and Empirical Validation
Journal of Management Information Systems
General Perspectives on Knowledge Management: Fostering a Research Agenda
Journal of Management Information Systems
Knowledge Management: An Organizational Capabilities Perspective
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
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In this paper, the authors examine critical success factors and outcomes of market knowledge management, which is the management of knowledge pertaining to a firm's customers, competitors, and suppliers. Using data collected from 307 managers in 105 businesses across Canada, the authors show that a firm's extent of information technology adoption, its analytical capabilities, and market orientation are critical success factors for the firm's market knowledge management. An important outcome of market knowledge management is the organization's financial performance, mediated by customer satisfaction and customer loyalty. Results of this study indicate that superior business performance depends not only on the effective management of knowledge, but also on what type of knowledge is managed. Finally, implications of results and avenues for future research are discussed.