E-Commerce Infrastructure Success Factors for Small Companies in Developing Economies

  • Authors:

  • Murray E. Jennex;Don Amoroso;Olayele Adelakun

  • Affiliations:

  • Information and Decision Systems, College of Business Administration, San Diego State University, San Diego, CA 92182, USA murphjen@aol.com;Information and Decision Systems, College of Business Administration, San Diego State University, San Diego, CA 92182, USA amoroso@mail.sdsu.edu;School of Computer Science, Telecommunications and Information Systems, DePaul University, Chicago, IL 60604, USA OAdelakun@cti.depaul.edu

  • Venue:
  • Electronic Commerce Research
  • Year:
  • 2004

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Abstract

This paper looks into the key infrastructure factors affecting the success of small companies in developing economies that are establishing B2B e-commerce ventures. The factors were identified through a literature review and a pilot study carried out in two organizations. The results of the pilot study and literature review reveal five factors that contribute to the success of B2B e-commerce. These factors were later assessed for importance using a survey. The outcome of our analysis reveals that workers' skills, client interface, and technical infrastructure are the most important factors to the success of a B2B e-commerce relationship.