On building software process models under the lamppost
ICSE '87 Proceedings of the 9th international conference on Software Engineering
Managing the development of large software systems: concepts and techniques
ICSE '87 Proceedings of the 9th international conference on Software Engineering
Managing the software process
Software risk management
Quality software management (vol. 2): first-order measurement
Quality software management (vol. 2): first-order measurement
Inside a software design team: knowledge acquisition, sharing, and integration
Communications of the ACM
Software quality: an overview from the perspective of total quality management
IBM Systems Journal
Coordination in software development
Communications of the ACM
Managing software quality in a very large development project
Information and Management
Improved software quality through improved development process descriptions
Automatica (Journal of IFAC)
The role of knowledge in software development
Communications of the ACM
Quality management in systems development: an organizational system perspective
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
The role of software processes and communication in offshore software development
Communications of the ACM - Supporting community and building social capital
Software Engineering Economics
Software Engineering Economics
Barriers to effective use of knowledge management systems in software engineering
Communications of the ACM
Software Risk Management: Principles and Practices
IEEE Software
A Paradigmatic Analysis Contrasting Information Systems Development Approaches and Methodologies
Information Systems Research
Information Systems Research
Integrating Knowledge in Groups: How Formal Interventions Enable Flexibility
Organization Science
An Empirical Analysis of Productivity and Quality in Software Products
Management Science
Coordinating Expertise in Software Development Teams
Management Science
E-Commerce Infrastructure Success Factors for Small Companies in Developing Economies
Electronic Commerce Research
Journal of Management Information Systems
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
Toward an assessment of software development risk
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Designing Software for Ease of Extension and Contraction
IEEE Transactions on Software Engineering
Software Engineering: A Practitioner's Approach
Software Engineering: A Practitioner's Approach
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More recently, the emphasis has shifted to the ability of vendors in providing high quality rather than low cost software products and services from India. The present research is to explore key organisational and socio-technical factors which influence software quality, through case study of a leading midsize Indian software firm, which offers consulting and software services globally to some of the well known companies, specifically in the context of COTS (ERP) environment. Our research reveals that the factors such as requirements uncertainty, process maturity, communication and control, knowledge transfer and integration, trained personnel and infrastructure facilities have significant impact on achieving product quality. Based on our research, we suggest organisational factors have greater influence on achieving software quality. We present the implications for practice and directions for further research.