From knowledge theory to management practice: towards an integrated approach
Information Processing and Management: an International Journal
Sticky Knowledge: Barriers to Knowing in the Firm
Sticky Knowledge: Barriers to Knowing in the Firm
Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
General Perspectives on Knowledge Management: Fostering a Research Agenda
Journal of Management Information Systems
International Journal of Information Management: The Journal for Information Professionals
Aspects of innovation theory based on knowledge-management
International Journal of Information Management: The Journal for Information Professionals
Seek and you will find, share and you will benefit: organising knowledge using groupware systems
International Journal of Information Management: The Journal for Information Professionals
The problem of information overload in business organisations: a review of the literature
International Journal of Information Management: The Journal for Information Professionals
System monitoring through element flow reasoning
Robotics and Computer-Integrated Manufacturing
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This case analysis contributes to the academic development of knowledge management by questioning the widely accepted data-information-knowledge hierarchy. It examines the practical use the hierarchy during the development of a knowledge-based system in a large utility company. The data-information-knowledge hierarchy was found to be of limited practical use. The literature related to the hierarchy sheds little light on separating the concepts of data, information and knowledge. This case uses empirical data from an in-depth study to present a counterpoint to the conventional data-information-knowledge hierarchy. It contributes to theory in two distinct ways. First, it introduces the knowledge-information-data model, which proposes a top-down perspective rather than the traditional bottom-up approach. Second, the case suggests that the terms knowledge and information can be understood in terms of their purpose and location.