Monte Carlo Data Envelopment Analysis with Genetic Algorithm for Knowledge Management performance measurement

Authors:
Chuen Tse Kuah;Kuan Yew Wong;Wai Peng Wong
Affiliations:
Department of Manufacturing and Industrial Engineering, Faculty of Mechanical Engineering, Universiti Teknologi Malaysia, 81310 UTM Skudai, Malaysia;Department of Manufacturing and Industrial Engineering, Faculty of Mechanical Engineering, Universiti Teknologi Malaysia, 81310 UTM Skudai, Malaysia;School of Management, Universiti Sains Malaysia, 11800 Penang, Malaysia
Venue:
Expert Systems with Applications: An International Journal
Year:
2012

Citing 14
Cited 0

Data envelopment analysis for efficiency measurement in the stochastic case

Computers and Operations Research
Fuzzy efficiency measures in data envelopment analysis

Fuzzy Sets and Systems
Intellectual Capital: Navigating in the New Business Landscape

Intellectual Capital: Navigating in the New Business Landscape
Knowledge Unplugged: The McKinsey and Company Global Survey on Knowledge Management

Knowledge Unplugged: The McKinsey and Company Global Survey on Knowledge Management
Working Knowledge: How Organizations Manage What They Know

Working Knowledge: How Organizations Manage What They Know
Measuring Knowledge Management Effectiveness in Communities of Practice

HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 8 - Volume 8
A Review of Metrics for Knowledge Management Systems and Knowledge Management Initiatives

HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 8 - Volume 8
Assessing the contribution of knowledge to business performance: the KP3 methodology

Decision Support Systems - Special issue: Knowledge management technique
KMPI: measuring knowledge management performance

Information and Management
The analysis and evaluation of knowledge efficiency in research groups: Special Topic Section on Knowledge Management in Asia

Journal of the American Society for Information Science and Technology
A model to assess the benefit value of knowledge management in an IT service provider environment

Proceedings of the 2007 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
An effectiveness measurement model for knowledge management

Knowledge-Based Systems
Development of user-satisfaction-based knowledge management performance measurement system with evidential reasoning approach

Expert Systems with Applications: An International Journal
Review: Knowledge management and knowledge management systems: conceptual foundations and research issues

MIS Quarterly

Quantified Score

Hi-index	12.05

Visualization

Abstract

The paper targets to devise a genuine Knowledge Management (KM) performance measurement model in a stochastic setting based on Data Envelopment Analysis (DEA), Monte Carlo simulation and Genetic Algorithm (GA). The proposed model evaluates KM using a set of proxy measures correlated with the major KM processes. Data Collection Budget Allocation (DCBA) that maximizes the model accuracy is determined using GA. Additional data are generated and analyzed using a Monte-Carlo-enhanced DEA model to obtain the overall KM efficiency and KM processes' efficiency scores. An application of the model has been carried out to evaluate KM performance in higher educational institutions. It is found that with GA, the accuracy of the model has been greatly improved. Lastly, comparing with a conventional deterministic DEA model, the results from the proposed model would be more useful for managers to determine future strategies to improve their KM.