Business intelligence success: The roles of BI capabilities and decision environments

Authors:
ÖYkü IşıK;Mary C. Jones;Anna Sidorova
Affiliations:
Information Systems Management, Vlerick Business School, Leuven, Belgium;Information Technology & Decision Sciences Department, University of North Texas, Denton, TX, United States;Information Technology & Decision Sciences Department, University of North Texas, Denton, TX, United States
Venue:
Information and Management
Year:
2013

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Abstract

This study examines the role of the decision environment in how well business intelligence (BI) capabilities are leveraged to achieve BI success. We examine the decision environment in terms of the types of decisions made and the information processing needs of the organization. Our findings suggest that technological capabilities such as data quality, user access and the integration of BI with other systems are necessary for BI success, regardless of the decision environment. However, the decision environment does influence the relationship between BI success and capabilities, such as the extent to which BI supports flexibility and risk in decision making.