Towards developing a framework for measuring organizational impact of IT- enabled BPR: case studies of three firms

Authors:
Rajiv Kohli;Ellen Hoadley
Affiliations:
College of William and Mary;Loyola College in Maryland
Venue:
ACM SIGMIS Database
Year:
2006

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Abstract

This article reports on a case study of three firms which examined the organizational-level measures and process-level measures that were used to identify the effects of IT-enabled BPR (Business Process Redesign) projects. Firms in three distinct industry sectors provided the context for document review and semi-structured interview studies to identify those measures used to determine whether the firm's project was considered successful and how the firm had made the determination. A theoretical framework is proposed and provisionally confirmed demonstrating the link between IT-payoffs and BPR payoffs and the creation of intermediate assets that were identifiable and measurable. Lessons learned and opportunities for future research are presented.