Computing and organizations: what we know and what we don't know
Communications of the ACM - Special section on management of information systems
Computer mediated work: the interplay between technology and structured jobs
Communications of the ACM - Special section on management of information systems
The control revolution: technological and economic origins of the information society
The control revolution: technological and economic origins of the information society
Financial impact of information processing
Journal of Management Information Systems
Modeling coordination in organizations and markets
Management Science
In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Information technologies for the 1990s: an organizational impact perspective
Communications of the ACM
An evaluative framework for research on the performance effects of information technology investment
ICIS '89 Proceedings of the tenth international conference on Information Systems
Journal of Management Information Systems
The impact of information systems on organizations and markets
Communications of the ACM
Impacts of information systems: four perspectives
Information and Software Technology - Information and software economics
The value of information technology: a resource view
ICIS '91 Proceedings of the twelfth international conference on Information systems
The productivity paradox of information technology
Communications of the ACM
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Strategic information technology management: Perspectives on organizational growth and competitive advantage
Linking information systems application portfolios and organizational strategy
Strategic information technology management
Banking on information technology: converting IT spending into firm performance
Strategic information technology management
Assessing the impact of information technology on organizational performance
Strategic information technology management
The Business Value of Computers: An Executive's Guide
The Business Value of Computers: An Executive's Guide
Corporation of the 1990s: Information Technology and Organizational Transformation
Corporation of the 1990s: Information Technology and Organizational Transformation
Contribution of institutional DSS to organizational performance: evidence from a longitudinal study
Decision Support Systems
Information technology payoff in the health-care industry: a longitudinal study
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
International Journal of Electronic Commerce
The value of proprietary and shared information technology
International Journal of Business Information Systems
Using Social Network Analysis to Measure IT-Enabled Business Process Performance
Information Systems Management
Deriving SOA Evaluation Metrics in an Enterprise Architecture Context
Service-Oriented Computing - ICSOC 2007 Workshops
The Business Value of Process Sharing in Supply Chains: A Study of RosettaNet
International Journal of Electronic Commerce
Information Technology, Network Structure, and Competitive Action
Information Systems Research
Antecedents and Effects of CIO Supply-Side and Demand-Side Leadership: A Staged Maturity Model
Journal of Management Information Systems
The social context of broadband infrastructure sharing
Proceedings of the 13th International Conference on Information Integration and Web-based Applications and Services
A process based model for measuring process quality attributes
EuroSPI'05 Proceedings of the 12th European conference on Software Process Improvement
Using software quality characteristics to measure business process quality
BPM'05 Proceedings of the 3rd international conference on Business Process Management
Information technology and organizational capabilities: A longitudinal study of the apparel industry
Decision Support Systems
Evaluating the impact of IT investments on productivity: a causal analysis at industry level
International Journal of Information Management: The Journal for Information Professionals
International Journal of Enterprise Information Systems
Drivers of Organizational Participation in XML-based Industry Standardization Efforts
International Journal of Enterprise Information Systems
The Institutionalization of IT Budgeting: Empirical Evidence from the Financial Sector
Information Resources Management Journal
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In the current competitive environment, the need for better management of all organizational resources, and specifically IT, requires comprehensive assessment of their contribution to firm performance. However, there is little empirical evidence that IT is capable of creating value, nor has a comprehensive framework of business value emerged. Many of the available studies of IT productivity and business value were conducted using firm level output measures of value. The focus on firm level output variables, while important, provides only limited understanding of how value is created using IT. This paper develops a conceptual framework of the business value outcomes of IT by synthesizing the extant literature on IT business value and IT supported organization and process design. The framework provides a basis for process oriented studies of IT business value, and enhances our understanding of the links between information technology and firm performance.