Using software quality characteristics to measure business process quality

Authors:
A. Selcuk Guceglioglu;Onur Demirors
Affiliations:
Informatics Institute, Middle East Technical University, Ankara, Turkey;Informatics Institute, Middle East Technical University, Ankara, Turkey
Venue:
BPM'05 Proceedings of the 3rd international conference on Business Process Management
Year:
2005

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Abstract

Organizations frequently use product based organizational perf-ormance models to measure the effects of information system (IS) on their organizations. This paper introduces a complementary process based approach that is founded on measuring business process quality attributes. These quality attributes are defined on the basis of ISO/IEC 9126 Software Product Quality Model. The new process quality attributes are applied in an experiment and results are discussed in the paper.