Influence of Knowledge Management Infrastructure on Innovative Business Processes and Market-Interrelationship Performance: An Empirical Study of Hospitals in Taiwan

Authors:
Patrick Y.K. Chau;Shin-Yuan Hung;Wen-Ting Lee
Affiliations:
The University of Hong Kong, Hong Kong;National Chung Cheng University, Taiwan;National Chung Cheng University, Taiwan
Venue:
Journal of Global Information Management
Year:
2011

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Abstract

Knowledge management KM infrastructure is the foundation for managing and embodying valuable knowledge in firms. Based on the resource-based view RBV and process level analysis, this study investigates how KM infrastructure influences market interrelationship performance through innovative business processes. The study collected a sample of 126 hospitals in the Taiwanese healthcare industry. The results suggest that technological capability and cultural capability positively affect market interrelationships via innovative business processes. Cultural capability is associated with market interrelationship performance whereas structural capability is unrelated to innovative business processes. The findings advance understanding of the influence of KM infrastructure on market interrelationship performance as well as provide managerial insights on the influence of innovative business processes on market interrelationships performance.