An exploratory model of knowledge flow barriers within healthcare organizations

Authors:
Chinho Lin;Bertram Tan;Shofang Chang
Affiliations:
Department of Industrial Management Science & Institute of Information Management, National Cheng Kung University, Tainan, Taiwan, ROC;Institute of Business Administration, Kun Shan University of Technology, Tainan, Taiwan, ROC;Institute of Health Information & Management, Chia Nan University of Pharmacy & Science, Tainan, Taiwan, ROC
Venue:
Information and Management
Year:
2008

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Abstract

Healthcare today is mainly knowledge-based and the diffusion of medical knowledge is imperative for proper treatment of patients. Our study of the industry explored barriers to knowledge flow using a Cultural Historical Activity Theory framework. Our work was exploratory and qualitative in nature, and consisted of three phases: in-depth interviews to explore medical knowledge flow barriers resulting in a model; a case study using a survey approach to test and modify the model; and a Delphi study to validate the generalizability of the model. We concluded that knowledge flow experienced five barriers: knowledge source, knowledge receiver, knowledge transfer, knowledge flow context, and the organizational context. Furthermore, these were correlated.