From knowledge theory to management practice: towards an integrated approach
Information Processing and Management: an International Journal
The Architecture of Cognition
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Knowledge and Information Systems
Information Systems Research
Knowing-Why About Data Processes and Data Quality
Journal of Management Information Systems
General Perspectives on Knowledge Management: Fostering a Research Agenda
Journal of Management Information Systems
Using Mentoring and Storytelling to Transfer Knowledge in the Workplace
Journal of Management Information Systems
Implication of network size and structure on organizations' knowledge transfer
Expert Systems with Applications: An International Journal
An exploratory model of knowledge flow barriers within healthcare organizations
Information and Management
Postimplementation Knowledge Transfers to Users and Information Technology Professionals
Journal of Management Information Systems
Knowledge based decision making on higher level strategic concerns: system dynamics approach
Expert Systems with Applications: An International Journal
Enhancing employee tendencies to share knowledge-Case studies of nine companies in Taiwan
International Journal of Information Management: The Journal for Information Professionals
Hi-index | 12.05 |
The impact of organizational crises is getting stronger as the risk and uncertainty in business environments are increasing due to today's uncertain economic conditions. The threat of organizational crises to organizations can be lessened if critical knowledge is transferred to the individuals who will need it during such events. Nevertheless, there have been very few studies specifically investigating the use of knowledge transfer channels during organizational crises. Consequently, we conducted an in-depth case study of a product recall at a motorcycle manufacturer in order to explore what knowledge transfer channels were applied during the organizational crisis in order to transfer critical knowledge, and what the corresponding results were. The research findings indicate that multiple knowledge transfer channels were used and that they had a significantly positive influence on organizational performance when dealing with the crisis. The relationships between the knowledge transfer channels used and crisis characteristics are depicted in six theoretical propositions. The findings of this study can help organizations examine their abilities to circulate critical knowledge, and, in turn, develop effective methods to transfer it to where it is truly needed when dealing with crises. Future research that specifically examines the interrelationships between the knowledge transfer channels used during organizational crises are encouraged.