Managing the human side of information technology
The contribution of knowledge management systems to interorganizational learning
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
Knowledge management-centric help desk: specification and performance evaluation
Decision Support Systems
Information and Software Technology
Intelligent Decision Technologies - Engineering and management of IDTs for knowledge management systems
Toward a unified knowledge management model for SMEs
Expert Systems with Applications: An International Journal
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
Expert Systems with Applications: An International Journal
Explaining Experts' Perceptions of Knowledge Management Effectiveness
Information Resources Management Journal
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The knowledge-based theory of the firm suggests that knowlege is the organizational asset that enables sustainable competitive advantage in hypercompetitive environments. The emphasis on knowledge in today's organizations is based on the assumption that barriers to the transfer and replication of knowledge endow it with strategic importance. Many organizations are developing information systems designed specifically to facilitate the sharing and integration of knowledge. Such systems are referred to as Knowledge Management System (KMS). Because KMS are just beginning to appear in organizations, there exists little research and field data to guide the development and implementation of these systems or to guide expectations of the potential benefits of such systems. The current study provides an analysis of current practices and outcomes of KMS and the nature of KMS as they are evolving in fifty organizations. The findings suggest that interest in KMS across a variety of industries is very high, the technological foundations are varied, and the major concerns revolve around achieving the correct amount and type of accurate knowledge and garnering support for contributing to the KMS. Implications for practice and suggestions for future research are drawn from the study findings.