Software processes are software too
ICSE '87 Proceedings of the 9th international conference on Software Engineering
Software modeling and measurement: the Goal/Question/Metric paradigm
Software modeling and measurement: the Goal/Question/Metric paradigm
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Dimensions of information systems success
Communications of the AIS
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
IEEE Transactions on Software Engineering
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Organizations frequently use product based organizational performance models to measure the effects of information system (IS) on their organizations. This paper introduces a complementary process based approach that is founded on measuring business process quality attributes. These quality attributes are defined on the basis of ISO/IEC 9126 Software Product Quality Model. The new process quality attributes are applied in an experiment and results are discussed in the paper.