An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Multivariate data analysis with readings (2nd ed.)
Multivariate data analysis with readings (2nd ed.)
The measurement of end-user computing satisfaction
MIS Quarterly
A discrepancy model of end-user computing involvement
Management Science
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Explaining the role of user participation in information system use
Management Science
IT divergence in reengineering support: performance expectations vs. perceptions
Information and Management
Attitudes toward computers: when do they predict computer use?
Information and Management
The measurement of user information satisfaction
Communications of the ACM
A survey of attitudes toward computers
Communications of the ACM
Surges and sediments: shaping the reception of reengineering
Information and Management
Business process change and organizational performance: exploring an antecedent model
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
The implementation of business process reengineering
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Key issues in information systems management: an international perspective
Journal of Management Information Systems
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Information technology has been considered as both a strategic catalyst and enabler of business process reengineering (BPR). An area of major concern has been the difficulty to convince senior management's reluctant behavior toward promoting the strategic role of IT in process reengineering. There has been relatively little research on this topic. Furthermore, one common approach might be merely to study senior management's behavior as a whole. What appears to be missing is an examination of the possible underlying reasons for senior management's behavior. The theory of reasoned action (TRA) may provide a basis for analyzing the behavior. In particular, it can be used to assess the effects of interventions designed to change behavior. Basically, this framework has three steps: (1) examining original behavior, (2) developing remedial actions for negative behavior, and (3) assessing the changed behavior. Furthermore, this framework is examined by an empirical study to understand its application in practice.