Understanding the influence of information systems competencies on process innovation: A resource-based view

  • Authors:

  • Monideepa Tarafdar;Steven R. Gordon

  • Affiliations:

  • College of Business Administration, The University of Toledo, 2801 W. Bancroft Street, MS # 103, Toledo, OH 43606, USA;Babson College, Babson Park, MA 02457, USA

  • Venue:
  • The Journal of Strategic Information Systems
  • Year:
  • 2007

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Abstract

The resource based view of firms is used to explore how information system (IS) competencies affect process innovation in an organization. Data was collected through a case study of two process innovations at a healthcare firm in the United States. The findings illustrate how six IS competencies - Knowledge Management, Collaboration, Project Management, Ambidexterity, IT/Innovation Governance, Business-IS Linkages - can differentially affect the conception, development and implementation of process innovations. Implications for researchers and practitioners are drawn from these conclusions and suggestions for further research are proposed.