Adaptive coordination of a learning team
Management Science
Implementing SAP R/3 (2nd ed.): how to introduce a large system into a large organization
Implementing SAP R/3 (2nd ed.): how to introduce a large system into a large organization
Putting the enterprise into the enterprise system
Harvard Business Review
Critical success factors in enterprise wide information management systems projects
SIGCPR '99 Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research
The expert's opinion—a conversation with Tom Davenport
Journal of Global Information Management
ERP implementation approaches: toward a contingency framework
ICIS '99 Proceedings of the 20th international conference on Information Systems
Dow Corning corporation: reengineering global processes
ICIS '98 Proceedings of the international conference on Information systems
IT implementation through the lens of organizational learning: a case study of insuror
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Managing risks in enterprise systems implementations
Communications of the ACM - Supporting community and building social capital
Successful Sap R/3 Implementation: Practical Management of ERP Projects
Successful Sap R/3 Implementation: Practical Management of ERP Projects
A Critical Success Factors Model For ERP Implementation
IEEE Software
Information Systems Research
Toward an assessment of software development risk
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Adoption of enterprise resource planning software by organizations in India: a managerial framework
Managing globally with information technology
Going beyond 'misfit' as a reason for ERP package customisation
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Rethinking ERP success: A new perspective from knowledge management and continuous improvement
Information and Management
Organisational influences on attitudes in mandatory system use environments: a longitudinal study
International Journal of Business Information Systems
Enablers of enterprise systems training success an exploratory investigation
International Journal of Business Information Systems
Organizational culture and leadership in ERP implementation
Decision Support Systems
Examining the critical success factors in the adoption of enterprise resource planning
Computers in Industry
The effects of national culture on ERP implementation: a study of Colombia and Switzerland
Enterprise Information Systems
Going beyond 'misfit' as a reason for ERP package customisation
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Rethinking IS project boundaries in practice: A multiple-projects perspective
The Journal of Strategic Information Systems
Change processes and its impact on individuals: perception of ERP users in India
International Journal of Information Systems and Change Management
ERP system implementation costs and selection factors of an implementation approach
International Journal of Business Information Systems
ERP Systems and the Strategic Management Processes that Lead to Competitive Advantage
Information Resources Management Journal
Defining value-based objectives for ERP systems planning
Decision Support Systems
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ERP implementations remain problematic despite the fact that many of the issues are by now quite well known. In this paper, we take a different perspective from the critical success factors and risks approaches that are common in the information systems discipline to explain why ERP implementations fail. Specifically, we adapt Sitkin’s theory of intelligent failure to ERP implementations resulting in a theory that we call “learning from failure.” We then examine from the viewpoint of this theory the details of two SAP R/3 implementations, one of which failed while the other succeeded. Although it is impossible to state, unequivocally, that the implementation that failed did so because it did not use the approach that was derived from the theory, the analysis reveals that the company that followed many of the tenets of the theory succeeded while the other did not.