Change processes and its impact on individuals: perception of ERP users in India

Authors:
Sapna Poti;Sanghamitra Bhattacharyya;T. J. Kamalanabhan
Affiliations:
Department of Management Studies, Indian Institute of Technology, Madras, Chennai – 600036, India.;Department of Management Studies, Indian Institute of Technology, Madras, Chennai – 600036, India.;Department of Management Studies, Indian Institute of Technology, Madras, Chennai – 600036, India
Venue:
International Journal of Information Systems and Change Management
Year:
2010

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Abstract

The purpose of this paper is to analyse the relationship between organisational change processes and its impact on individuals from the perspective of enterprise resource planning (ERP) users. The study is based on the perceptions of ERP users on change processes adapted in their organisations and its outcome at an individual level. The perceptions were obtained by means of a questionnaire survey administered to 160 respondents from India. The data collected has been analysed using statistical techniques such as multiple regressions. At an academic level, the study enables one to study the performance of the change processes from the perspective of the end user of ERP. For practitioners, these relationships would facilitate decision-making on change processes as per their impact. To the best of our knowledge, a study of this nature is the first of its kind in India. Evaluation of a change process in an ERP context highlights the importance of elements other than technical aspects that have generally been the focus of several ERP studies.