Training end users: an exploratory study
MIS Quarterly
The importance of learning style in end-user training
MIS Quarterly
Journal of Management Information Systems
Survey instruments in information systems
MIS Quarterly
Rethinking end-user training strategy: applying a hierarchical knowledge-level model
Journal of End User Computing - Special issue on end user computing: clarity, change, choice
Enterprise resource planning: introduction
Communications of the ACM
Enterprise resource planning: ERP adoption by European midsize companies
Communications of the ACM
Enterprise resource planning: multisite ERP implementations
Communications of the ACM
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
Enterprise resource planning: making ERP a success
Communications of the ACM
Enterprise resource planning: componentizing the enterprise application packages
Communications of the ACM
The management of end user computing
Communications of the ACM
ICIS '00 Proceedings of the twenty first international conference on Information systems
Enterprise resource planning and organizational knowledge: patterns of convergence and divergence
ICIS '00 Proceedings of the twenty first international conference on Information systems
Using a case study to test the role of three key social enablers in ERP implementation
ICIS '00 Proceedings of the twenty first international conference on Information systems
ICIS '00 Proceedings of the twenty first international conference on Information systems
The impact of enterprise resource planning systems on firm performance
ICIS '00 Proceedings of the twenty first international conference on Information systems
A Delphi examination of public sector ERP implementation issues
ICIS '00 Proceedings of the twenty first international conference on Information systems
Bucking the Trends: What the Future May Hold for ERP Packages
Information Systems Frontiers
Information Systems Frontiers
Implementing Enterprise Resource Planning Systems: The Role of Learning from Failure
Information Systems Frontiers
Evaluating end-user training programs
Communications of the ACM - Interaction design and children
An exploratory study on knowledge management adoption in the Malaysian industry
International Journal of Business Information Systems
A Q-sort study of benefits realisation in IT projects
International Journal of Business Information Systems
Data mining techniques for better decisions in human resource management systems
International Journal of Business Information Systems
International Journal of Business Information Systems
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Enterprise systems are critical to organisational success and training is a critical factor for their successful implementation. With over US$84 billion invested in these systems, implementation failures can be disastrous for organisations. There is a growing realisation that, despite being touted as being critical to implementation, training is usually under-funded and scant attention is paid to designing training programmes. This exploratory study examines six training enablers that impact training success in the context of an Enterprise Resource Planning (ERP) implementation at a Fortune 500 organisation. We find evidence that the set of six training enablers are predictive of training success as measured by user satisfaction with training and training effectiveness. Implications of our study for researchers and the practitioner community as well as the limitations of our study and issues for future research are discussed.