The measurement of end-user computing satisfaction
MIS Quarterly
A discrepancy model of end-user computing involvement
Management Science
The consequences of information technology acceptance on subsequent individual performance
Information and Management
The relation between user satisfaction, usage of information systems and performance
Information and Management
Structural Equation Modeling with EQS and EQS-Windows: Basic Concepts, Applications, and Programming
Structural Equation Modeling with EQS and EQS-Windows: Basic Concepts, Applications, and Programming
A validation of the end-user computing satisfaction instrument in Taiwan
Information and Management
A process for post-implementation IT benchmarking
Information and Management
Journal of Management Information Systems
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
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IT managers in global firms often rely on user evaluations to guide their decision-making in adopting, implementing, and monitoring the effectiveness of enterprise systems across national cultures. In these decisions, managers need instruments that provide valid comparisons across cultures. Using samples representing five nations/world regions including the US, Western Europe, Saudi Arabia, India, and Taiwan, we used multi-group invariance analysis to evaluate whether the end-user computing satisfaction (EUCS) instrument (12-item summed scale and five factors) provided equivalent measurement across cultures. The results provided evidence that the EUCS instrument's 12-item scale and the five factors were equivalent across the cultures we examined. The implications of this for the global management of technology are discussed. Knowledge of the equivalence of MIS instruments across national cultures can enhance the MIS cross-cultural research agenda.