Rethinking the concept of user involvement
MIS Quarterly
Validation of a user satisfaction instrument for office automation success
Information and Management
Explaining the role of user participation in information system use
Management Science
Information and Management
International dimensions of the productivity paradox
Communications of the ACM
Putting the enterprise into the enterprise system
Harvard Business Review
The effects of user participation on the design of accounting information systems
Information and Management
System usage behavior as a proxy for user satisfaction: an empirical investigation
Information and Management
The effect of user engagement on system success: a meta-analytical integration of research findings
Information and Management
Enterprise resource planning: ERP adoption by European midsize companies
Communications of the ACM
Enterprise resource planning: the role of the CIO and it function in ERP
Communications of the ACM
Enterprise resource planning: multisite ERP implementations
Communications of the ACM
Enhancing functionality in an enterprise software package
Information and Management
ERP implementation approaches: toward a contingency framework
ICIS '99 Proceedings of the 20th international conference on Information Systems
Using a case study to test the role of three key social enablers in ERP implementation
ICIS '00 Proceedings of the twenty first international conference on Information systems
ICIS '00 Proceedings of the twenty first international conference on Information systems
A Delphi examination of public sector ERP implementation issues
ICIS '00 Proceedings of the twenty first international conference on Information systems
A market-based perspective on information systems development
Communications of the ACM
Erp Trends
Successful strategies for user participation in systems development
Journal of Management Information Systems - Special section: Strategic and competitive information systems
European Journal of Information Systems - Special issue: Making enterprise systems work
The future of inter-organisational system linkages: findings of an international Delphi study
European Journal of Information Systems - Special issue: Making enterprise systems work
European Journal of Information Systems - Special section: PACIS 2004
European Journal of Information Systems - Special section: PACIS 2004
TAM-based success modeling in ERP
Interacting with Computers
Testing & quantifying ERP usability
Proceedings of the 1st Annual conference on Research in information technology
From disruptions to struggles: Theorizing power in ERP implementation projects
Information and Organization
Extending the Technology Acceptance Model to Investigate the Utilization of ERP Systems
International Journal of Enterprise Information Systems
An Empirical Investigation on End-Users' Acceptance of Enterprise Systems
Information Resources Management Journal
Journal of Electronic Commerce in Organizations
Perceived Audit Quality from ERP Implementations
Information Resources Management Journal
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In this research, we evaluated user participation and involvement in the context of enterprise resource planning (ERP) systems. Since ERP systems are enterprisewide in scope, these systems have a high level of complexity, and require a different implementation methodology. While most studies analyze implementation at an organization or industry level, there is a dearth in research in ERP system adoption at the individual or user level. In our study, we examine ERP system acceptance at the individual level. In this research, we expected to find differences in the nature of user participation and involvement in ERP compared to other information systems. Using Barki and Hartwick's extension of the theory of reasoned action, a revised model was developed and tested empirically. While Barki and Hartwick's model explains user behavior vis-à-vis user participation and involvement, a more parsimonious model demonstrates that usage dynamics in ERP implementation are different. We complemented our statistical analysis by three case studies. Based on our results we believe that, given the nature of ERP and its implementation, traditionally formalized links between influencers of users' attitude and involvement may need to be revised. We have discussed why we need to seek alternate forms of influencers. In doing so, we suggest that investments be made in preparatory work practices and employee development prior to ERP decisions. Such investments are complementary to information technology and are widespread throughout the firm. We believe that such investments will play a significant role in influencing the attitude of users toward any system and also their involvement.