Analysing information systems evaluation: another look at an old problem
European Journal of Information Systems - Special issue on information systems evaluaiton
Critical success factors for on-line course resources
Computers & Education
E-Learning in the 21st Century: A Framework for Research and Practice
E-Learning in the 21st Century: A Framework for Research and Practice
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Information systems evaluation: navigating through the problem domain
Information and Management
An empirical investigation of student acceptance of course websites
Computers & Education
Assessment of learner satisfaction with asynchronous electronic learning systems
Information and Management
Evolution of web site design patterns
ACM Transactions on Information Systems (TOIS)
Electronic commerce: structures and issues
International Journal of Electronic Commerce - Special section: Diversity in electronic commerce research
Information and Management
Measuring e-learning systems success in an organizational context: Scale development and validation
Computers in Human Behavior
The importance of participant interaction in online environments
Decision Support Systems
Satisfaction with Internet-Based Services: The Role of Expectations and Desires
International Journal of Electronic Commerce
Customizing ISO 9126 quality model for evaluation of B2B applications
Information and Software Technology
Usability, quality, value and e-learning continuance decisions
Computers & Education
Validating E-learning factors affecting training effectiveness
International Journal of Information Management: The Journal for Information Professionals
Information and Telecommunications Project for a Digital City: A Brazilian case study
Telematics and Informatics
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Many cities all over the world are making large investments for the construction of big network infrastructures, in order to offer to local public organizations, businesses and citizens high speed connectivity, and on top of them useful e-services, aiming to achieve various social and economic objectives. The value generated from these costly 'digital city' investments is actually the value provided to the citizens and businesses by the e-services that will be developed and run on these network infrastructures. This paper proposes and validates a structured methodology for assessing and improving e-services developed in digital cities. The proposed methodology assesses the various types of value generated by an e-service, and also the relations among them, allowing a more structured evaluation, a deeper understanding of the value generation process and also identification and prioritization of the improvements that should be made in the e-service with the usually scarce resources in municipalities. This methodology is applied for the evaluation of an e-learning service developed in the Greek city of Karlovassi for young citizens, and also for the prioritization of the necessary improvements in it. The above application provided positive and encouraging evidence concerning the validity, usefulness and applicability of the proposed method.