Exploring the research in information technology implementation
Information and Management
Evaluating information systems in small and medium-sized enterprises: issues and evidence
European Journal of Information Systems
Methodologies for investment evaluation: a review and assessment
Information technology evaluation methods and management
Achieving Maximum Value from Information Systems: A Process Approach
Achieving Maximum Value from Information Systems: A Process Approach
Managing risks in IT projects: an options perspective
Information and Management
The practice of IS/IT benefits management in large Australian organizations
Information and Management
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Discovering potential and realizing value from information technology investments
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
A longitudinal study of expectations in small business internet commerce
International Journal of Electronic Commerce - Special issue: Developing the business components of the digital economy
Journal of Management Information Systems
Guidelines for the Successful Adoption of Information Technology in Small and Medium Enterprises
International Journal of Information Management: The Journal for Information Professionals
Risks in the use of information technology within organizations
International Journal of Information Management: The Journal for Information Professionals
International Journal of Electronic Commerce
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The evaluation of information technology (IT) is fraught with misconception and there is a lack of understanding of appropriate IT evaluation methods and techniques. The benefits, costs and risks of IT need to be identified, managed, and controlled if businesses are to derive value from their investments. This paper presents findings from an exploratory study that used a questionnaire survey to determine the benefits, costs and risks of IT investments from 130 small-to-medium-sized enterprises (SMEs) in Australia. The analysis revealed that organizations from different industry sectors significantly differ in the amount they invest in IT but that firm size (in terms of turnover and number of employees) does not influence IT investment levels. Second, strategic benefits vary across different industry sectors. Third, the way employees adapt to change as a result of IT implementation depends on the size of the organization. Based upon the findings, a series of benchmark metrics for benefits, costs, and risks of IT are presented. It is posited that these can serve as a reference point for initiating a quality evaluation cycle in which benchmarking forms an integral component of the strategic process.