Inclusion of Social Subsystem Issues in IT Investment Decisions: An Empirical Assessment

Authors:
Sherry D. Ryan;Michael S. Gates
Affiliations:
University of North Texas, USA;University of North Texas, USA
Venue:
Information Resources Management Journal
Year:
2004

Citing 19
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Abstract

Researchers have attempted to augment the traditional cost/benefit analysis model used in the IT decision process. However, frequently social subsystem issues are inadequately considered. Survey data, collected from a U.S. sample of 200 executives, provides an empirical assessment of how these issues compare with other IT decision criteria given differing decision types. The social subsystem issues considered most important by decision makers are also identified and the manner by which they consider these issues is investigated.