How CIOs manage their superiors' expectations

Authors:
Richard E. Potter
Affiliations:
University of Illinois, Chicago
Venue:
Communications of the ACM - Program compaction
Year:
2003

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Abstract

Survival of the chief information officer isn't easy. It takes a keen sense of what the boss anticipates from IT projects as well as a diplomatic understanding of what the boss really does---and does not---know about IT.