Potential pitfalls in packaged software adoption
Communications of the ACM - Adaptive complex enterprises
Going beyond 'misfit' as a reason for ERP package customisation
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Going beyond 'misfit' as a reason for ERP package customisation
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
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The software-package segment of the software market most closely resembles the manufacturing-for-consumption model on which most quality techniques are based. The author reports on observations of the development processes in 15 package companies, specifically how these developers view quality-assurance practices and what they have in place.