In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
The logic of electronic markets
Harvard Business Review
Journal of Management Information Systems
A microeconomic approach to the measurement of information technology value
Journal of Management Information Systems
The impact of information systems on organizations and markets
Communications of the ACM
The productivity paradox of information technology
Communications of the ACM
Impact of electronic data interchange technology on JIT shipments
Management Science
Where are the payoffs from computerization? Technology, learning, and organizational change
Computerization and controversy (2nd ed.)
Beyond the productivity paradox
Communications of the ACM
International dimensions of the productivity paradox
Communications of the ACM
The substitution of information technology for other factors of production: a Firm Level Analysis
Management Science - Special issue: Frontier research on information systems and economics
ICIS '98 Proceedings of the international conference on Information systems
The intangible benefits and costs of investments: evidence from financial markets
ICIS '97 Proceedings of the eighteenth international conference on Information systems
The Computer Revolution: An Economic Perspective
The Computer Revolution: An Economic Perspective
The Business Value of Computers: An Executive's Guide
The Business Value of Computers: An Executive's Guide
Information Technology and Productivity: Evidence from Country-Level Data
Management Science
Information technology payoff in the health-care industry: a longitudinal study
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Building systems that users want to use
Communications of the ACM - The Blogosphere
Using the balanced scorecard process to compute the value of software applications
Proceedings of the 28th international conference on Software engineering
IT valuation in turbulent times
The Journal of Strategic Information Systems
Pushing Back the Frontiers of Organization Science
Organization Science
Designing Work Within and Between Organizations
Organization Science
Journal of Management Information Systems
Journal of Management Information Systems
Information Processing Design Choices, Strategy, and Risk Management Performance
Journal of Management Information Systems
Quality, productivity and economic benefits of software reuse: a review of industrial studies
Empirical Software Engineering
Competing with IT: the role of shared IT-business understanding
Communications of the ACM
The value of proprietary and shared information technology
International Journal of Business Information Systems
Going Critical: Perspective and Proportion in the Epistemology of Rob Kling
The Information Society
Engineering of Software-Intensive Systems: State of the Art and Research Challenges
Software-Intensive Systems and New Computing Paradigms
From geek to sleek: integrating task learning tools to support end users in real-world applications
Proceedings of the 14th international conference on Intelligent user interfaces
Information and Management
Sizing Up Information Societies: Toward a Better Metric for the Cultures of ICT Adoption
The Information Society - The Philosophy of Information, its Nature, and Future Developments
Information Technology for Development
ICT solutions and labor productivity: evidence from firm-level data
Electronic Commerce Research
Impact of ATM intensity on cost efficiency: An empirical evaluation in Taiwan
Information and Management
The strategic value of SOA: a comparative case study in the banking sector
International Journal of Information Technology and Management
Information technology outsourcing through a configurational lens
The Journal of Strategic Information Systems
An empirical study of IT as a factor of production: The case of Net-enabled IT assets
Information Systems Frontiers
A mobile commerce application for rural economy development: a case study for Dwesa
SAICSIT '10 Proceedings of the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
User requirements modeling and analysis of software-intensive systems
Journal of Systems and Software
Information technology and productivity: Empirical evidence from the Chinese electronics industry
Information and Management
Information Technology and Firm Boundaries: Impact on Firm Risk and Return Performance
Information Systems Research
Connecting IT Services Operations to Services Marketing Practices
Journal of Management Information Systems
An architecture for collaborative scenarios applying a common BPMN-Repository
DAIS'05 Proceedings of the 5th IFIP WG 6.1 international conference on Distributed Applications and Interoperable Systems
Journal of Management Information Systems
Journal of Management Information Systems
Relative Industry Concentration and Customer-Driven IT Spillovers
Information Systems Research
The Impact of IT-Related Spillovers on Long-Run Productivity: An Empirical Analysis
Information Systems Research
The Journal of Strategic Information Systems
Information Hang-overs in Healthcare Service Systems
Manufacturing & Service Operations Management
A Framework Using ITIM to Guide IT Investments by State Governments
International Journal of Strategic Information Technology and Applications
Thirst for Business Value of Information Technology
International Journal of Technology Diffusion
A Lag Effect of IT Investment on Firm Performance
Information Resources Management Journal
Information Resources Management Journal
Journal of Management Information Systems
The role of R&D and corporate governance in Korea: IT firms versus non-IT firms
Information Technology and Management
Effects of strategic alignment on IS success: the mediation role of IS investment in Korea
Information Technology and Management
Internet Incidence on SME's Sales: A Propensity Score Matching Analysis
Information Resources Management Journal
Determinants of knowledge management with information technology support impact on firm performance
Information Technology and Management
Commodity or competitive advantage? Analysis of the ERP value paradox
Electronic Commerce Research and Applications
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For many years, there has been considerable debate about whether the IT revolution was paying off in higher productivity. Studies in the 1980s found no connection between IT investment and productivity in the U.S. economy, a situation referred to as the productivity paradox. Since then, a decade of studies at the firm and country level has consistently shown that the impact of IT investment on labor productivity and economic growth is significant and positive. This article critically reviews the published research, more than 50 articles, on computers and productivity. It develops a general framework for classifying the research, which facilitates identifying what we know, how well we know it, and what we do not know. The framework enables us to systematically organize, synthesize, and evaluate the empirical evidence and to identify both limitations in existing research and data and substantive areas for future research.The review concludes that the productivity paradox as first formulated has been effectively refuted. At both the firm and the country level, greater investment in IT is associated with greater productivity growth. At the firm level, the review further concludes that the wide range of performance of IT investments among different organizations can be explained by complementary investments in organizational capital such as decentralized decision-making systems, job training, and business process redesign. IT is not simply a tool for automating existing processes, but is more importantly an enabler of organizational changes that can lead to additional productivity gains.In mid-2000, IT capital investment began to fall sharply due to slowing economic growth, the collapse of many Internet-related firms, and reductions in IT spending by other firms facing fewer competitive pressures from Internet firms. This reduction in IT investment has had devastating effects on the IT-producing sector, and may lead to slower economic and productivity growth in the U.S. economy. While the turmoil in the technology sector has been unsettling to investors and executives alike, this review shows that it should not overshadow the fundamental changes that have occurred as a result of firms' investments in IT. Notwithstanding the demise of many Internet-related companies, the returns to IT investment are real, and innovative companies continue to lead the way.