Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Critical theory of technology
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
Information Systems and Global Diversity
Information Systems and Global Diversity
Information Ecology: Mastering the Information and Knowledge Environment
Information Ecology: Mastering the Information and Knowledge Environment
Information technology and economic performance: A critical review of the empirical evidence
ACM Computing Surveys (CSUR)
Information Systems Research
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In this theoretical article the author explores how information technology (IT) innovation can be harnessed to promote the socioeconomic growth of developing nations. Adopting a behavioral perspective, he proposes that effective IT-based societal development requires the learning of a key competency, termed as IT artfulness: the creative or ingenious transformation of work/social practices through the contextually appropriate use of IT tools. The elaboration of this perspective is based on the nature of IT artifacts, and the way meaningful action in IT-based practices is constituted through articulation, which refers to the process by which interpretive schemes shape behavior or perception. Harnessing IT as an effective spur to socioeconomic development is seen to require the modification of relevant interpretive schemes in society that permit: (a) the innovative potential of IT to be recognized. and (b) human and material resources to be skillfully managed to achieve desired changes and heightened welfare.