Information technology and economic performance: A critical review of the empirical evidence
ACM Computing Surveys (CSUR)
Improving information requirements determination: a cognitive perspective
Information and Management
Design of information system architectures using a key-problem framework
Computers in Industry
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Athena: A collaborative approach to requirements elicitation
Computers in Industry
Computer-aided maintenance management systems selection based on a fuzzy AHP approach
Advances in Engineering Software
Expert Systems with Applications: An International Journal
Using enterprise architecture and technology adoption models to predict application usage
Journal of Systems and Software
Applying collaborative process design to user requirements elicitation: A case study
Computers in Industry
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Information technology (IT) could be an important tool for reaching efficiency and effectiveness within maintenance, provided that correct and relevant IT is applied. In this paper, a conceptual model for identifying maintenance management IT requirements is developed, with its practical application in a process for the IT requirements identification for maintenance management. The process is exemplified in two real-world cases. This paper suggests that the factors of goals, purpose and use should be considered on organisational and individual level in order to identify the IT demands. Correct level of IT applied, i.e. IT consisting of correct functionality required for planning, conducting and following up maintenance activities according to the state of maintenance and the strategy adapted, will contribute to successful maintenance management. Moreover, this paper promotes the use of a structured procedure for the identification of IT requirements for maintenance management.