Building systems that users want to use

Authors:
Yogesh Malhotra;Dennis F. Galletta
Affiliations:
Management Information and Decision Sciences at the Syracuse University Whitman School of Management, Syracuse, NY;Fox School of Business and Management Temple University, Philadelphia, PA
Venue:
Communications of the ACM - The Blogosphere
Year:
2004

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Abstract

User commitment is essential to the success of even the best-designed IT systems. And to make that connection successfully begins by examining the burning question: "Does IT matter?"