Cognitive engineering: human problem solving with tools
Human Factors
Egoless writing: improving quality by replacing artistic impulse with engineering discipline
ACM Journal of Computer Documentation (JCD)
Building systems that users want to use
Communications of the ACM - The Blogosphere
Fostering motivation and creativity for computer users
International Journal of Human-Computer Studies - Special issue: Computer support for creativity
Communication of Complex Information: User Goals and Information Needs for Dynamic Web Information
Communication of Complex Information: User Goals and Information Needs for Dynamic Web Information
The Design of Everyday Things
Information relationships: the source of useful and usable content
Proceedings of the 27th ACM international conference on Design of communication
User assistance for complex systems
Proceedings of the 30th ACM international conference on Design of communication
Communication Design Quarterly Review
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The technical communicator's job has changed from creating a document to creating information appropriate for a communication situation with multiple user groups and highly dynamic information needs. Many of the communication failure issues we consistently see have a root cause not based on how people interact with computers, but with a failure to understand how information is communicated to a person and how they interact with and interpret that information. It is a failure of effective Human-information interaction (HII), which emphasizes communicating information---interacting with, interpreting, and using information---not writing documents, not designing web sites, not generating content. Producing modern web-based information requires a solid understanding of HII to increase the success of creating information which communicates effectively to all readers. The information design and creation must be based on a clear understanding of a person's goals and information needs and how that person interacts with information. Developing information which fits a person's need requires understanding how a person thinks and what factors drives their decision processes. These elements form for the base of an understanding of HII.