Transforming contracts from legal rules to user-centered communication tools: a human-information interaction challenge

Authors:
Stefania Passera;Helena Haapio
Affiliations:
Aalto University School of Science, Aalto, Finland;Lexpert Ltd and University of Vaasa, Helsinki, Finland
Venue:
Communication Design Quarterly Review
Year:
2013

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Abstract

In this paper, we illustrate how merging contract design with information design, especially visualization, can help to transform contracts (and people's perceptions about contracts) from legal rules to communication tools. We argue that improved human-contract interaction can maximize the value of commercial relationships, minimize risk, and prevent workplace frustration. Viewing contracts as boundary objects and changing their design to overcome the current challenges offer unexplored opportunities for both research and practice.