Understanding interfaces: a handbook of human-computer dialogue
Understanding interfaces: a handbook of human-computer dialogue
Hypermedia and cognition: designing for comprehension
Communications of the ACM
User interface issues raised by knowledge refinement
International Journal of Human-Computer Studies
CHI '01 Extended Abstracts on Human Factors in Computing Systems
An empirical study of the effects of interactivity on web user attitude
International Journal of Human-Computer Studies
Computer Supported Cooperative Work
Proceedings of the 26th annual ACM international conference on Design of communication
Mental Models: Aligning Design Strategy with Human Behavior
Mental Models: Aligning Design Strategy with Human Behavior
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Effective communication requires more than what the content says and how it's formatted and instead requires focusing on the interrelationships between information elements and how those interrelationships fit together to help a person understand the situation. The design presented to readers must be an integrated presentation that supports achieving their goals within their situational context. For an integrated presentation to help people find and use content, it must provide the cross-references and interconnections between different information elements to form the highly interconnected structures that typify most complex problems. Unfortunately, this integrated presentation varies between each audience group and normally involves connections between information elements which have little in common with a conventional information hierarchy or architecture.