Information relationships: the source of useful and usable content
Proceedings of the 27th ACM international conference on Design of communication
A study of the role of user-centered design methods in design team projects
Artificial Intelligence for Engineering Design, Analysis and Manufacturing
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
The impact of task complexity on people's mental models of MedlinePlus
Information Processing and Management: an International Journal
Evoking comprehensive mental models of anonymous credentials
iNetSec'11 Proceedings of the 2011 IFIP WG 11.4 international conference on Open Problems in Network Security
Established and innovative facets of interactive prototypes: a case study
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: human-centred design approaches, methods, tools, and environments - Volume Part I
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There is no single methodology for creating the perfect product--buy you can increase your odds. One of the best ways is to understand users' reasons for doing things. Mental Models gives you the tools to help you grasp, and design for, those reasons. Adaptive Path co-founder Indi Young has written a roll-up-your-sleeves book for designers, managers, and anyone else interested in making design strategic, and successful.